Empower Your Business with Flexible Support Solutions
We designed our business support packages to give small business and startups an all inclusive list of technical services at a flat rate. Our clients echo the same issues with hiring contractors. Either they express issues with hiring contractors that deliver subpar or incomplete work or when they do find a good contractor, they’re not available again for future work. By hiring Rivia, you always know who is working on your project. Everyone on our team has been background checked, experience and certifications are verified, and they’re skills are thoroughly tested by our senior engineers. And best of all, you get to personally meet and vet any engineer before they work on your project.
| Leadership | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Fractional CIO |
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A fractional CIO is an experienced Chief Information Officer who works with businesses on a part-time basis to provide strategic IT leadership and expertise without the cost of a full-time executive. |
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Fractional CISO |
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A fractional CISO is a cybersecurity expert who provides part-time strategic leadership to help businesses manage risks, develop security strategies, and ensure compliance without the expense of a full-time executive. |
| Cloud Management | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Cloud Infrastructure Assessment: |
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Conduct a detailed analysis of existing infrastructure to identify areas for optimization and improvement. |
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Infrastructure Design and Implementation |
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Design and deploy scalable, secure, and high-performance cloud architectures tailored to business needs. |
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Configuration Management |
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Implement tools like Terraform and Ansible to manage and automate cloud resource configurations effectively. |
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Monitoring and Alerting |
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Deploy monitoring tools like CloudWatch, Prometheus, or Datadog for real-time performance tracking and alerting. |
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Disaster recovery & backups |
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Design and implement disaster recovery strategies and automated backup solutions. |
| Cloud Cost Management | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Cost Analysis and Reporting |
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Conduct comprehensive cost assessments and deliver detailed reports on cloud expenditures. |
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Optimization Recommendations |
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Identify opportunities for reducing cloud spend, including rightsizing instances and eliminating unused resources. |
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Billing Management |
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Simplify billing across multi-cloud environments and provide detailed cost breakdowns. |
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Automated Cost Controls |
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Implement automation to enforce budgets, alerts, and policies that prevent overspending. |
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Usage Forecasting and Budget Planning |
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Deliver usage forecasts and assist in planning budgets aligned with business goals. |
| DevOps & DevSecOps | Business Starter | Business Standard | Business Premium | Key Deliverables |
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CI/CD Pipeline Implementation |
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Build and automate CI/CD pipelines using tools like Jenkins, GitLab CI, and AWS CodePipeline. |
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DevSecOps |
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Integrate security into DevOps pipelines to ensure secure code and compliance. |
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Automation of Workflows |
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Automate repetitive tasks to improve efficiency and reduce manual effort. |
| Site Reliability Engineering | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Reliability Assessment |
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Analyze current systems and processes to identify reliability gaps. |
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Incident Response Playbooks |
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Develop detailed incident response plans to minimize downtime and ensure rapid recovery. |
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Monitoring and Observability |
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Set up monitoring and observability tools like Grafana, Prometheus, or New Relic to track system health and detect anomalies. |
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Error Budgeting |
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Define error budgets and establish metrics for tracking system reliability and performance. |
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Capacity Planning |
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Plan for scaling resources efficiently to meet demand while maintaining performance. |
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Performance Optimization |
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Continuously optimize applications and infrastructure to enhance speed, uptime, and user experience. |
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Automation of Reliability Tasks |
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Automate failure detection, remediation, and routine reliability tasks to reduce human intervention. |
| Cloud Security | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Initial Security Assessment |
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Conduct a comprehensive analysis of the client’s cloud environment to identify vulnerabilities, misconfigurations, and compliance gaps. |
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Security Strategy and Roadmap |
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Develop a tailored cloud security strategy and implementation roadmap based on the client’s specific business needs and regulatory requirements. |
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Identity and Access Management (IAM) Implementation |
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Set up robust IAM policies, including role-based access control (RBAC) and multi-factor authentication (MFA), to secure access to resources. |
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Data Protection |
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Implement data encryption for data at rest and in transit, along with secure key management practices. Provide solutions for data backup and disaster recovery. |
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Compliance Support |
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Ensure adherence to regulatory and industry standards such as GDPR, HIPAA, PCI DSS, and SOC 2. Deliver audit readiness and reporting templates. |
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Threat Detection and Response |
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Deploy advanced threat detection systems using AI/ML for real-time monitoring. Provide automated incident response plans and playbooks. |
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Network Security Configuration |
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Set up firewalls, intrusion detection/prevention systems (IDS/IPS), and secure VPNs for enhanced network security. Implement virtual private clouds (VPCs) and subnet segmentation. |
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Cloud Security Posture Management (CSPM) |
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Deploy tools for continuous monitoring and automated remediation of misconfigurations in cloud environments. |
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Real-Time Monitoring and Alerting |
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Provide 24/7 monitoring dashboards with anomaly detection and automated alerts for suspicious activities. |
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Incident Response and Forensics |
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Deliver a detailed incident response plan and assist in post-incident forensic analysis. |
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Ongoing Support and Maintenance |
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Offer continuous support for updating security configurations, responding to threats, and optimizing the client’s security posture. |
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Comprehensive Reporting and Documentation |
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Deliver detailed security reports, including vulnerability scans, threat analyses, and compliance checks. Provide documentation for all implemented solutions and configurations. |
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Pen Testing |
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A detailed report outlining the findings from the penetration testing engagement, including identified vulnerabilities, their severity levels, exploitation methods, and potential business impacts. The report also provides actionable recommendations for mitigating risks, enhancing security posture, and achieving compliance with relevant standards or regulations. |
| AI & MLOps Engineering | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Initial Assessment |
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Perform a comprehensive analysis of your business needs, objectives, and current infrastructure to design a tailored MLOps solution. |
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Infrastructure Setup |
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Build and configure robust infrastructure, including cloud environments, data storage systems, and compute resources, to support efficient MLOps operations. |
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Deployment Automation |
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Implement automated deployment pipelines using tools like SageMaker, MLFlow, and ML Pipelines, enabling smooth model deployment across environments. |
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Continuous Integration and Delivery |
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Set up CI/CD pipelines to automate the integration, testing, and delivery of model updates, ensuring fast and reliable deployments. |
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Model Monitoring and Management: |
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Establish monitoring systems to track model performance, detect anomalies, and trigger alerts as needed. Implement version control and management to oversee model changes effectively. |
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Ongoing Support and Optimization |
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Provide continuous support, maintenance, and optimization to ensure seamless operations, address potential issues, and enhance the performance of your machine learning models over time. |
| Business Support | Business Starter | Business Standard | Business Premium | Key Deliverables |
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Project hours |
Block of 80 hrs. annually |
Block of 160 hrs. annually |
Unlimited |
Project hours are dedicated to any hands on keyboard project work outside of what is included with your plan. |
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Design & planning meetings |
8am to 8pm EST, M-F |
8am to 8pm EST, M-F |
8am to 8pm EST, M-F |
We’re available to connect to discuss any challenges, projects, provided feedback, etc. |
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Support tickets |
8am to 8pm EST, M-F |
8am to 8pm EST, M-F |
8am to 8pm EST, 7 days |
Our team will work on support tickets during these hours and days. |
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On-call Critical Support |
8am to 8pm EST, M-F |
8am to 8pm EST, 7 days |
24/7 Support - 7 days |
We provide support for critical issues which include system down, environment impaired, and security alerts. |
rivia plans & pricing
| Pricing | Business Starter | Business Standard | Business Premium | Description |
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Pay Annually Option |
$5,000 |
$10,000 |
$20,000 |
Choosing to pay annually provides a discount versus monthly payments. |
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Pay Monthly Option |
$7,500($625/mo.) |
$15,000 ($1,250/mo.) |
$25,000 ($2,084/mo.) |
Paying monthly gives small businesses the flexibility to pay monthly. |
