Privacy Policy

Rivia LLC, a Pennsylvania limited liability company ("Rivia," "we," "us"), respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices. Rivia is a U.S.-based company and handles data onshore in the United States.

1. Information We Collect

• Account information: your name, email, company, and the credentials you provide.
• Billing information: processed by our payment processor, Stripe. Rivia does not store full payment-card numbers.
• Cloud environment data: when you connect a cloud account, Rivia collects configuration, resource metadata, security findings, and cost data through scoped, read-only access. Rivia does not read the contents of your data stores through this access.
• Usage data: how you interact with the Platform, including log data, device and browser information, and IP address.
• Communications: information you provide when you contact us or fill out a form.

2. How We Use Information

We use information to provide, maintain, secure, and improve the Offerings; process payments; communicate with you (service messages, support, and, where permitted or with your consent, product updates); detect and prevent fraud and abuse; and comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only with: service providers and subprocessors that help us operate (for example, Stripe for payments and our cloud hosting provider); parties to whom you direct us to share; when required by law or to protect rights and safety; and in connection with a business transfer. Our subprocessors are engaged to handle data in the United States.

4. Data Location & Onshore Handling

Rivia stores and processes data in the United States. We do not subcontract data handling offshore.

5. Data Security

We use reasonable technical and organizational measures to protect information, including scoped access and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as your account is active or as needed to provide the Offerings, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.

7. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise any of these, email support@rivia.io. You can also unsubscribe from marketing emails using the link in those emails.

8. Cookies

Our website uses cookies and similar technologies for authentication, remembering preferences, and analytics. You can control cookies through your browser settings, though some features may not work without them.

9. Children's Privacy

The Offerings are not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact

Questions or requests about your privacy? Email support@rivia.io. Rivia LLC, Pennsylvania, USA.