Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you ("Customer," "you") and Rivia LLC, a Pennsylvania limited liability company ("Rivia," "we," "us"). By accessing or using Rivia's website, platform, or services, you agree to these Terms. If you do not agree, do not use the Offerings.

1. The Offerings

Rivia provides (a) a cloud security, cost, and risk management software platform (the "Platform"), and (b) professional and managed security and engineering services (the "Services," and together with the Platform, the "Offerings"). Features and availability may change over time.

2. Accounts

You must provide accurate registration information and are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at support@rivia.io of any unauthorized use.

3. Cloud Access & Your Environment

To provide the Platform, you may grant Rivia scoped, read-only access to your cloud environment(s). You represent and warrant that you are authorized to grant such access. Rivia does not change your infrastructure through the Platform's read-only role. You remain responsible for your cloud accounts, configurations, and the security of any credentials you provide.

4. Acceptable Use

You agree not to: misuse the Offerings; use them to violate any law or third-party right; attempt to gain unauthorized access to any system; interfere with or disrupt the Offerings; reverse engineer the Platform except to the extent permitted by law; or use the Offerings to test, scan, or probe any system you are not authorized to test.

5. Fees & Payment

Paid plans are billed in advance on a recurring (monthly) basis through our third-party payment processor, Stripe. Fees are non-refundable except where required by law. You may cancel at any time; cancellation stops future billing but does not entitle you to a refund for the current period. We may change pricing with reasonable notice, and changes apply to the next billing cycle.

6. Managed Services

Where you purchase a managed services plan, the plan may include a set monthly block of hands-on hours. Unused hours do not roll over unless expressly agreed in writing. Specific engagement scope may be further described in a statement of work or order form, which supplements these Terms.

7. Customer Data

"Customer Data" means data and information you provide to, or that Rivia collects from your environment through, the Offerings. As between the parties, you own your Customer Data. You grant Rivia a limited license to use Customer Data solely to provide, maintain, secure, and improve the Offerings, and as described in our Privacy Policy.

8. Intellectual Property

The Offerings, including the Platform, software, and all related content and materials, are owned by Rivia and protected by intellectual-property laws. Rivia grants you a limited, non-exclusive, non-transferable right to use the Offerings during your subscription. You may not copy, resell, sublicense, or create derivative works except as expressly permitted.

9. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect that information with reasonable care and use it only to perform under these Terms.

10. Third-Party Services

The Offerings may integrate with third-party services (for example, cloud providers, Stripe, and notification tools). Your use of those services is governed by their own terms, and Rivia is not responsible for third-party services.

11. Disclaimers

THE OFFERINGS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Rivia does not warrant that the Offerings will be uninterrupted or error-free, or that they will identify every security, compliance, or cost issue. The Offerings are not a substitute for your own security and compliance obligations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. RIVIA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO RIVIA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You will indemnify and hold Rivia harmless from claims, damages, and expenses arising out of your Customer Data, your use of the Offerings, your cloud environment, or your violation of these Terms or applicable law, including any claim that you were not authorized to grant access to or to test a system.

14. Term & Termination

These Terms apply while you use the Offerings. Either party may terminate a subscription as described in the applicable plan. Rivia may suspend or terminate access for breach or non-payment. On termination, your right to use the Offerings ends; provisions that by their nature should survive will survive.

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Pennsylvania.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date, and your continued use of the Offerings after changes take effect constitutes acceptance.

17. Contact

Questions about these Terms? Email support@rivia.io. Rivia LLC, Pennsylvania, USA.